Ordering information
Ordering from Cytion is simple and transparent. Browse the portfolio and choose the models for your research, then order through this shop or submit a purchase order by email. You will receive an order confirmation and, where required, the appropriate agreement before shipment.
Required order information
- Billing address and department
- Contact person with email and phone
- Delivery address and contact
- Purchase order number, if applicable
- Item number or product name
- VAT number for EU customers
Material Transfer Agreement
Most cell lines require a short MTA or supply agreement. Where one applies, it is shown on the product page and again during checkout, so you can complete it before your order is placed rather than afterwards.
Common questions
How are cells shipped?
Cryopreserved cell lines ship frozen on dry ice in validated, insulated packaging.
Do you charge licensing fees for research use?
No. There are no licensing fees for internal research use. Commercial applications need a tailored agreement.
What if a vial arrives thawed?
Every cell line carries a 60-day replacement warranty. Contact us and we will replace it.