We are here for your questions
Questions about products, orders or technical details? Our technical support team is available to our customers for any follow-up question, from cell line selection to culture troubleshooting.
Our scientific support team typically responds within one business day.
Our Offices
Two branches serve our customers worldwide
EU BRANCH
Europe, Africa and Asia-Pacific
General inquiries, quotes, product questions and technical support for customers in Europe, Africa and Asia-Pacific (excluding China and Israel).
PHONE
HOURS
Mon to Fri, 9 am to 5 pm CET
GENERAL
ACCOUNTING
NORTH AMERICA BRANCH
Americas, China, Israel and Oceania
Serving customers across the United States, Canada, Central and South America, China, Israel, Australia and New Zealand.
PHONE
GENERAL
Technical Support for Our Customers
Our team is available for your follow-up questions
Cell lines and culture
Cell line selection, thawing and culture troubleshooting, with answers from our scientific team
Agreements and licensing
MTAs, research and commercial use, and custom or bulk orders
Orders and shipping
Quotes, order information, transit times and delivery to your laboratory
Send us a message
Prefer to write? Please include your cell line of interest, your order number or your specific question. Our team will get back to you within one business day.
Contact our team